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Privacy Policy

Last updated: 10 October 2024

Rethink Lab Co., Ltd. (“we,” “us,” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or interact with our services. By using our website, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Who We Are

Rethink Lab Co., Ltd.
No. 30, Sukhumvit Soi 61, Ekkamai
Bangkok 10110, Thailand
Email: [email protected]

2. Information We Collect

We collect personal information from site visitors, clients, and prospective clients, including:

  • Basic Data: Name, Company Name, Email Address, Phone Number.
  • Device Data: IP address, cookies, browser type, and data about the use of our website through tools like Google Analytics, Hotjar, and other analytics tools.
  • Marketing Data: Information collected through interactions with our advertisements (e.g., Facebook Ads, Google Ads, LinkedIn Ads) and subscription to our newsletter via Mailchimp.

3. Use of Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries submitted via our Contact Us form.
  • To send you marketing communications (with your consent).
  • To improve our website and user experience by analyzing behavior via tools like Google Analytics and Hotjar.
  • To run targeted ad campaigns on platforms like Google Ads, Facebook Ads, Instagram Ads, and LinkedIn Ads.

We only collect the personal information necessary to fulfill your request. Where additional, optional information is requested, you will be informed at the point of collection.

4. Legal Grounds for Processing

We process your personal information based on the following legal grounds:

  • Performance of a Contract: To fulfill obligations under a contract, such as responding to inquiries.
  • Legitimate Interests: To analyze website usage and improve our services while ensuring it does not override your privacy rights.
  • Consent: For marketing communications or specific requests, we will ask for your consent, which you may withdraw at any time by contacting [email protected].

5. Sharing of Your Information

We may share your personal data with:

  • Service Providers: For running advertisements, managing email subscriptions, or analyzing web traffic (e.g., Google Analytics, Mailchimp).
  • Legal Obligations: To comply with tax regulations, court orders, or other legal processes.
  • Auditors and Accountants: To manage invoicing and payment processes.

We do not sell or rent your personal data to any third parties.

6. Cookies Policy

We use cookies to track user interactions on our website. Cookies are small text files stored on your device that help improve your user experience by remembering preferences and tracking site usage.

Types of Cookies We Use:

  • Necessary Cookies: Enable basic functions like page navigation.
  • Analytics Cookies: Gather data about user behavior for analysis via Google Analytics and Hotjar.

You can control cookies through your browser settings. Please note that disabling cookies may impact your experience on our site.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. For marketing data, we will retain your information until you opt out.

8. Data Security

We use industry-standard technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

9. Your Rights Under PDPA

As a data subject under Thailand’s PDPA, you have the following rights:

  • Right to Access: You may request access to the personal data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate data.
  • Right to Erasure: You may request the deletion of your data, unless required for legal reasons.
  • Right to Object: You may object to certain types of data processing, such as direct marketing.
  • Right to Withdraw Consent: You can withdraw consent for data processing at any time by contacting us at [email protected].

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before providing any personal data.

11. Policy for Children

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The updated version will be posted on our website, and you are encouraged to review this policy periodically. Your continued use of our site after any changes will constitute your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
[email protected]
No. 30, Sukhumvit Soi 61,
Ekkamai, Bangkok 10110, Thailand