UX Audit
Not sure why users drop off or struggle with your product? Our UX Audit provides a comprehensive, evidence-based analysis of your digital product's user experience. We identify friction points, accessibility gaps, and conversion blockers — then deliver prioritized, actionable recommendations to improve engagement and retention.
Heuristic evaluation (Nielsen's 10)
User flow & task analysis
Accessibility review (WCAG 2.1)
Conversion funnel audit
The ux audit advantage
Expert Eyes on Every Screen and Flow
Our UX auditors evaluate your product against Nielsen's 10 usability heuristics and industry best practices. We don't just flag problems — we explain why they hurt, quantify the impact, and show you exactly how to fix them with annotated screenshots and specific recommendations.
- Heuristic evaluation against 10 established usability principles
- Every key screen reviewed with annotated screenshots
- Issues categorized by severity: critical, major, minor
- Specific, actionable fix recommendations — not vague suggestions
Find the Leaks in Your Conversion Funnel
Users are dropping off somewhere — we find exactly where and why. We walk through your critical flows (signup, onboarding, purchase, retention loops) step by step, combining behavioral analytics with expert analysis to pinpoint the friction that's costing you revenue.
- Step-by-step analysis of signup, onboarding, and checkout flows
- Dropoff point identification with analytics data
- Cognitive load assessment at each decision point
- Competitor benchmarking to highlight missed opportunities
A Prioritized Roadmap, Not Just a List of Problems
An audit is only useful if you know what to fix first. We deliver an improvement roadmap ranked by business impact and implementation effort — so your team can start with quick wins and plan the bigger improvements. Every recommendation includes estimated effort and expected impact.
- Impact-effort matrix for every recommendation
- Quick wins identified for immediate implementation
- Phased improvement plan aligned with your development sprints
- ROI estimates for high-impact fixes
Everything included in ux audit
Heuristic Evaluation
Systematic review against Nielsen's 10 usability heuristics — visibility of system status, match with real world, user control, consistency, error prevention, and more.
Conversion Funnel Analysis
Step-by-step walkthrough of your critical conversion flows with dropoff analysis, friction identification, and specific optimization recommendations.
Accessibility Audit
WCAG 2.1 AA compliance review covering color contrast, keyboard navigation, screen reader compatibility, focus management, and ARIA attributes.
Mobile Responsiveness Review
Cross-device testing across phones, tablets, and desktops to identify layout breaks, touch target issues, and mobile-specific usability problems.
Competitive UX Benchmarking
Side-by-side comparison of your key flows against 3–5 competitors to identify UX patterns you're missing and differentiation opportunities.
Improvement Roadmap
Prioritized action plan with severity ratings, estimated effort, expected impact, and phased implementation timeline for your development team.
Who is ux audit for?
Conversion Optimization
Your product gets traffic but conversions are low. An audit reveals the friction points blocking users from completing key actions.
Pre-Redesign Assessment
Before investing in a redesign, understand what's actually broken and what's working — so you keep the good and fix the bad.
Post-Launch Review
You've launched but engagement isn't meeting expectations. An audit identifies the gaps between your design intent and user reality.
Investor Readiness
Polish your product's UX before fundraising. Investors notice rough edges — an audit helps you present a professional, user-tested product.
Churn Reduction
Users sign up but don't stick. We audit the onboarding and retention flows to identify why users leave and how to keep them.
Accessibility Compliance
Ensure your product meets WCAG 2.1 standards for legal compliance, broader market reach, and inclusive design.
What's Included
- Heuristic evaluation (Nielsen's 10)
- User flow & task analysis
- Accessibility review (WCAG 2.1)
- Conversion funnel audit
- Mobile responsiveness review
- Performance & load time assessment
- Competitive UX benchmarking
- Prioritized improvement roadmap
Key Benefits
- Identify hidden usability issues costing you conversions
- Improve conversion rates with targeted, high-impact fixes
- Get an objective, expert perspective on your product
- Prioritize improvements by business impact and effort
- Reduce user churn and support ticket volume
- Build a data-backed case for design investment
How we deliver ux audit
Kickoff & Alignment
We align on business goals, key user flows, success metrics, and get access to your product, analytics, and support data.
Heuristic Evaluation
Expert review against Nielsen's 10 usability heuristics — covering visibility, error prevention, consistency, and cognitive load across every key screen.
Flow & Funnel Analysis
We walk through your critical user flows (signup, onboarding, checkout) and identify every friction point, dead end, and conversion blocker.
Accessibility Review
WCAG 2.1 AA compliance check — color contrast, keyboard navigation, screen reader compatibility, and mobile accessibility.
Findings Report
Detailed report with annotated screenshots, severity ratings (critical/major/minor), and specific recommendations for every issue found.
Prioritized Roadmap
We deliver an improvement roadmap ranked by business impact and implementation effort — so your team knows exactly what to fix first.
Common questions about ux audit
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